At TéSoul, every order is packed with care and shipped with the intention of bringing a moment of calm and balance to your day. To ensure a smooth and transparent experience, please review our shipping policy below.

Where We Deliver?

We currently ship across India.

Shipping availability may depend on delivery partner coverage.

Shipping Charges

Shipping charges are calculated at checkout and may vary based on:

  • Delivery location
  • Weight and size of the order
  • Courier partner surcharges (if applicable)

Please note:

  • All shipping charges are non-refundable, except in cases where:
    • The product received was damaged
    • An incorrect product was delivered
  • In such cases, TéSoul will bear the return or replacement shipping cost.

Dispatch & Delivery Timelines

Orders are usually delivered within 3–7 working days, depending on your location.

Delays may occur due to:

  • Weather conditions
  • Logistics disruptions
  • Remote delivery zones
  • Public holidays or unforeseen events

While we do our best to ensure timely delivery, shipping delays caused by courier partners or external factors are beyond our control, and shipping charges cannot be refunded.

Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS.
If tracking shows the order as “Delivered”, TéSoul is not liable for claims of non-receipt. We will assist with courier investigation, but refunds are not guaranteed unless verified by the courier.

Address Accuracy & Delivery Attempts

To ensure smooth delivery, please enter accurate and complete address details.

TéSoul is not responsible for delays or non-delivery caused by:

  • Incorrect or incomplete address
  • Unreachable phone numbers
  • Customer unavailability at the time of delivery

Courier partners typically attempt delivery 2–3 times.
If all attempts fail and the package returns to us, we can reship it, but additional shipping charges will apply.

Address Accuracy & Delivery Attempts

To ensure smooth delivery, please enter accurate and complete address details.

TéSoul is not responsible for delays or non-delivery caused by:

  • Incorrect or incomplete address
  • Unreachable phone numbers
  • Customer unavailability at the time of delivery

Courier partners typically attempt delivery 2–3 times.
If all attempts fail and the package returns to us, we can reship it, but additional shipping charges will apply.

Refused Delivery

If a customer refuses delivery without a valid reason (e.g., damaged or incorrect product), the order will be marked as fulfilled, and:

  • Shipping charges will not be refunded
  • Re-delivery (if requested) will require new shipping charges

Remote Location Surcharges

Deliveries to remote or difficult-to-access locations may attract additional courier surcharges.
These charges, if applicable, will be visible at checkout.

Cancellation Policy

Orders can be cancelled only before dispatch.
Once shipped, cancellation requests cannot be accepted.

To request a cancellation, contact us immediately at enquire@tesoulblends.in with your Order ID.

Contact Us

For any shipping-related queries, please reach out to us:

Email: enquire@tesoulblends.in

Business Location: India

Support Hours: Monday–Friday, 10 AM–6 PM IST