At TéSoul, your trust matters to us as much as the quality of our teas. This Privacy Policy & Data Security Statement explains how we collect, use, protect, and respect your personal information when you visit our website, place an order, or interact with us.
Information we collect
To provide you with a smooth, personalised, and secure experience, we may collect the following types of information:
- Personal Information
- Name
- Email address
- Phone number
- Shipping and billing address
- Order and purchase details
- Account login credentials (if you choose to create an account on our website)
- Customer communications, including emails, messages, or feedback shared with us
- Payment Information
TéSoul does not store or process your card or payment details directly. All payments are securely handled through trusted third-party payment gateways that adhere to industry-standard security practices.
- Technical & Usage Information
We may automatically collect certain technical data to improve website performance, security, and user experience, including:
- IP address
- Browser and device information
- Website usage data
- Cookies and similar tracking technologies
How we use your information
Your information is used strictly for legitimate business purposes, including:
- Processing and delivering your orders
- Communicating order updates and providing customer support
- Improving our products, services, and overall website experience
- Sending promotional updates or newsletters (only with your consent)
- Complying with applicable legal and regulatory requirements
- Preventing fraudulent transactions, misuse of our services, and ensuring website security
Cookies & Tracking Technologies
TéSoul uses cookies to enhance your browsing experience and better understand how our website is used. Cookies help us:
- Ensure smooth website functionality
- Improve performance and overall user experience
- Analyze visitor interactions and website activity
By continuing to use our website, you consent to the use of cookies in accordance with this policy.
You may choose to disable cookies through your browser settings; however, certain features of the website may not function optimally as a result.
Sharing of Information
We value your privacy and believe in minimal, responsible data sharing.
- We do not sell, rent, or trade your personal information under any circumstances.
- Your information may be shared only with trusted third-party partners, including:
- Payment processing partners
- Shipping and logistics providers
- Website analytics and technology service providers
- We may also disclose personal information when required by law, court order, or government authority.
All third-party partners are obligated to maintain strict confidentiality and strong data protection standards to safeguard your information.
Data Security Measures
Protecting your personal information is a top priority at TéSoul. We use industry-standard security practices to keep your data safe, including:
- Secure servers and SSL encryption
- Restricted access to personal data
- Regular monitoring, audits, and security updates
While we take every reasonable step to safeguard your information, please note that no method of online transmission or electronic storage is entirely foolproof. We remain committed to continuously strengthening our security practices.
Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil orders and provide customer support
- Maintain essential business and transaction records
- Comply with legal, tax, and regulatory requirements
Personal data is stored only for the required duration under applicable Indian laws, including tax and financial regulations.
Once the information is no longer needed, it is securely deleted or anonymized to protect your privacy.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of any inaccurate or incomplete information
- Request deletion of your personal data
- Opt out of marketing communications at any time
These rights are exercised in accordance with applicable laws of India.
Children’s Privacy
TéSoul does not knowingly collect or process personal information from individuals under the age of 13. If we become aware that such information has been collected, we will take immediate steps to delete it.
Changes to this Policy
We may update this Privacy Policy & Data Security Statement from time to time to reflect changes in our practices or legal requirements.
Effective Date: 28 February 2026
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please reach out to us:
Email: enquire@tesoulblends.in
Business Location: India
Our Promise
At TéSoul, privacy, transparency, and trust are integral to our philosophy—just as essential as the care we put into every blend we create.