At TéSoul , your trust matters to us as much as the quality of our teas. This Privacy Policy & Data Security statement explains how we collect, use, protect, and respect your personal information when you visit our website, place an order, or interact with us.

1. Information We Collect

We may collect the following types of information to provide you with a seamless and secure experience:

a) Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order and purchase details
  • Account login credentials (if you create an account on our website)
  • Customer communications, including emails, messages, or feedback shared with us

b) Payment Information

TéSoul does not store or process your card or payment details directly. All payments are securely handled through trusted third-party payment gateways.

c) Technical & Usage Information

  • IP address
  • Browser and device information
  • Website usage data
  • Cookies and similar tracking technologies

2. How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

  • Processing and delivering your orders
  • Communicating order updates and customer support
  • Improving our products, services, and website experience
  • Sending promotional updates or newsletters (only with your consent)
  • Complying with legal and regulatory requirements.
  • Preventing fraudulent transactions, misuse of our services, and ensuring website security.

3. Cookies & Tracking Technologies

TéSoul  uses cookies to enhance your browsing experience and understand how our website is used. Cookies help us:

  • Ensure website functionality
  • Improve performance and user experience
  • Analyze visitor interactions. 
  • By continuing to use our website, you consent to our use of cookies in accordance with this policy.

You may choose to disable cookies through your browser settings; however, some features of the website may not function optimally.

4. Sharing of Information

We value your privacy and practice minimal data sharing.

  • We do not sell, rent, or trade your personal information.
  • Information may be shared only with trusted third parties such as:
    • Payment processing partners
    • Shipping and logistics providers
    • Website analytics and technology service providers
    • We may also disclose personal information if required by law, court order, or government authority.

All such partners are required to maintain strict confidentiality and data protection standards.

5. Data Security Measures

Protecting your personal information is a priority at TéSoul . We implement industry-standard security practices, including:

  • Secure servers and SSL encryption
  • Restricted access to personal data
  • Regular monitoring and security updates

While we take every reasonable measure to protect your data, please note that no method of transmission over the internet is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and customer service requirements
  • Maintain business and transaction records
  • Comply with legal, tax, and regulatory obligations
  • We retain personal data only for as long as necessary, or as required under applicable Indian laws, including tax and financial regulations.

Once data is no longer required, it is securely deleted or anonymized.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt out of marketing communications at any time

These rights are subject to applicable laws of India.

8. Children’s Privacy

TéSoul does not knowingly collect or process personal information from individuals under the age of 13.

9. Changes to This Policy

We may update this Privacy Policy & Data Security page from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: support@tesoul.com
Business Location: India

 Our Promise

At TéSoul , privacy, transparency, and trust are integral to our philosophy—just like the care we put into every blend we create.