At TéSoul, each tea blend is carefully crafted, packed, and quality-checked to ensure freshness and authenticity. Because of the nature of our products, we follow a transparent and fair return policy as outlined below.
Eligibility for Returns
Since TéSoul products are consumable, returns are accepted only under the following conditions:
- The product received is damaged during transit
- The product has a manufacturing defect or quality issue
- The product received is incorrect (wrong item delivered)
Returns Will Not Be Accepted For:
- Opened or used products
- Change in taste preference
- Incorrect order placed by the customer
- Products with tampered or missing original packaging
Return Request Timeline
To be eligible for a return:
- You must raise a return request within 48 hours of delivery.
- Requests raised after 48 hours may be rejected, as food products are perishable in nature.
How to Raise a Return Request
Please contact us via email with the following details:
- Order ID
- Clear images or videos of the product showing the issue
- A brief description of the concern
Email: enquire@tesoulblends.in
We will review your request and respond within a reasonable timeframe, typically within 2–3 business days.
Refunds & Replacements
Once your return request is approved, we offer the following resolutions:
- Replacement
- A replacement product will be dispatched at no additional cost.
- Replacement is subject to stock availability.
- Refund
- If a replacement is not possible, a refund will be initiated.
- Refunds are processed to the original method of payment.
Refund Timelines:
- Typically 7–10 business days, depending on your bank or payment gateway.
Refunds or replacements are processed only after verification of the issue and approval by TéSoul.
Non-Returnable Items
The following items are non-returnable:
- Opened tea packs
- Gift cards (if applicable)
- Promotional or discounted items (unless damaged or incorrectly delivered)
Damaged, Defective, or Incorrect Orders
If you receive:
- A damaged product
- A defective product
- A wrong item
Please contact us within 48 hours of delivery with:
- Order ID
- Photos or an unboxing video clearly showing the issue
We will arrange for a replacement or refund based on product availability.
Quality Assurance
Each TéSoul product undergoes strict quality checks before dispatch. In the rare event of damage or an error, we are committed to resolving the issue fairly and promptly.
Policy Updates
TéSoul reserves the right to update or modify this policy at any time. Any changes will become effective upon being posted on this page.
Contact Us
Email: enquire@tesoulblends.in
Business Location: India
Support Hours: Monday–Friday, 10 AM–6 PM IST
Our Commitment
At TéSoul, we value trust, transparency, and customer satisfaction—ensuring that every experience is as refined as our teas.
Governing Law & Jurisdiction
This Return & Refund Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising in relation to this policy shall be subject to the exclusive jurisdiction of the courts in India.