At TéSoul, each tea blend is carefully crafted, packed, and quality-checked to ensure freshness and authenticity. Due to the nature of our products, we follow a transparent and fair return policy as outlined below.

1. Eligibility for Returns

Since TéSoul products are consumable items, returns are accepted only under the following conditions:

  • The product received is damaged during transit
  • The product received has a manufacturing defect or quality issue
  • The product received is incorrect (wrong item delivered)

Returns will not be accepted for:

  • Opened or used products
  • Change in taste preference
  • Incorrect order placed by the customer
  • Products with tampered or missing original packaging

2. Return Request Timeline

To be eligible for a return:

  • You must raise a return request within 48 hours of delivery
  • Requests made after this period may not be accepted
  • Requests raised after 48 hours from delivery may be rejected, as food products are perishable in nature.

3. How to Raise a Return Request

Please contact us via email with the following details:

  • Order ID
  • Clear images or videos of the product showing the issue
  • Brief description of the concern

Email: care@tesoul.in

We will respond within a reasonable timeframe, typically within2–3 business days

4. Refunds & Replacements

Once your return request is approved:

a) Replacement

  • A replacement product will be dispatched at no additional cost
  • Applicable only if stock is available

b) Refund

  • If replacement is not possible, a refund will be initiated
  • Refunds will be processed to the original payment method
  • Refund timelines:
    • 7–10 business days (depending on bank/payment gateway)

Refunds or replacements will be processed only after verification of the issue and approval by TéSoul .

5. Shipping Charges

  • Shipping charges are non-refundable, except in cases where:
    • The product was damaged
    • An incorrect product was delivered

In such cases, TéSoul will bear the return or replacement shipping cost.

6. Order Cancellations

  • Orders can be cancelled only before dispatch
  • Once the order is shipped, cancellation requests will not be accepted

Please contact us immediately at care@tesoul.in with your Order ID.

7. Non-Returnable Items

The following items are non-returnable:

  • Opened tea packs
  • Gift cards (if applicable)
  • Promotional or discounted items (unless damaged or incorrect)

Any item not eligible for return due to hygiene, safety, or food regulations.

8. Quality Assurance

Each TéSoul product undergoes strict quality checks before dispatch. In rare cases of damage or error, we are committed to resolving the issue fairly and promptly.

9. Policy Updates

TéSoul reserves the right to update or modify this policy. Any changes will be effective upon posting on this page.

10. Contact Us

Email: care@tesoul.in
Business Location: India


Support Hours: Monday–Friday, 10 AM–6 PM IST

 Our Commitment

At TéSoul, we value trust, transparency, and customer satisfaction—ensuring every experience is as refined as our teas.

11. Governing Law Clause

Governing Law & Jurisdiction
This Return & Refund Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising in relation to this policy shall be subject to the exclusive jurisdiction of the courts of India.